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How to add button to Service Call

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amt_1
Valued Contributor.

How to add button to Service Call

Hi !

I want to add a BUTTON (not combo box, not check box) to Service Call, and to open special URL using Service Call ID on pushing this button. The goal is to launch external voice recording system via URL with Service Call ID (something like www.tralivali.com/recordedcalls/launch?SCID=166), which returns wav file.

I know how to add smart action with URL and ID, but I can't add BUTTON to Service Call Form. I'm trying to use boolean custom field in Service Call Form, but the only thing i can achieve is combo box, or check box.

Any help will be appreciated.

Thanks,
Alexey

7 REPLIES
Ruth Porter
Acclaimed Contributor.

Re: How to add button to Service Call

Hi there,

When you define your custom boolean, select Display type Button. Then add the button to the form.

Then you will need to define a UI rule which detects the button has been pressed (Boolean is Yes) with 2 actions: 1 to launch the url and the other to set the boolean back to NO.

Hope this helps

Ruth
http://www.teamultra.net
amt_1
Valued Contributor.

Re: How to add button to Service Call

Thank you for your reply, but when defining custom field (Data->Custom Fields->Service Call, Field = SerBoolean1) I can see only
- Check box
- On/off
- True/False
- Yes/No
There are no BUTTON option :(

None of them has button view when adding to Form. Check box is visible as a checjbox, all others as a comboboxes.
amt_1
Valued Contributor.

Re: How to add button to Service Call

P.S.

Using HP Service Desk 4.5
Ruth Porter
Acclaimed Contributor.

Re: How to add button to Service Call

Any service pack?

Regards

Ruth
http://www.teamultra.net
amt_1
Valued Contributor.

Re: How to add button to Service Call

Without Service Packs

Server Version: 4.5.0588
Java Runtime Version: 1.3.1_03-b03
JDBC Driver Version: 1.05(4.17)


Ruth Porter
Acclaimed Contributor.
Solution

Re: How to add button to Service Call

Hi there,

Buttons were introduced in SP 7 so unless you upgrade to a SP later than 7, you will not be able to use them.

I would recommend upgrading anyway.

Regards

Ruth
http://www.teamultra.net
amt_1
Valued Contributor.

Re: How to add button to Service Call

Thank you very much!
SP 16 and i've done it!

really appreciate