I want to add a BUTTON (not combo box, not check box) to Service Call, and to open special URL using Service Call ID on pushing this button. The goal is to launch external voice recording system via URL with Service Call ID (something like www.tralivali.com/recordedcalls/launch?SCID=166), which returns wav file.
I know how to add smart action with URL and ID, but I can't add BUTTON to Service Call Form. I'm trying to use boolean custom field in Service Call Form, but the only thing i can achieve is combo box, or check box.
Thank you for your reply, but when defining custom field (Data->Custom Fields->Service Call, Field = SerBoolean1) I can see only - Check box - On/off - True/False - Yes/No There are no BUTTON option :(
None of them has button view when adding to Form. Check box is visible as a checjbox, all others as a comboboxes.