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How to Update Call Status based on another Call ID .. !

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Thiwanka
Super Contributor.

How to Update Call Status based on another Call ID .. !

Dear All,

I have a senario like this , Pls help !

We have Two Departments. One is "Workshop" and Other "Field". Both will open new service calls.
Field guy's will bring items to repair, and will put to workshop. There will be a Job No for Field and one for WS separately.

When Workshop Job is completed (status = completed), I need to change the status of the related Field job to be "Ready for Deliver".

I have added a Filed called "Field Job No" in Workshop TAB under service call in order to track.

How can I do this .... ? Pls Elaborate !

Thanks,

Thiwanka.
IT is Great !
4 REPLIES
Michel SILVA SO
Outstanding Contributor.

Re: How to Update Call Status based on another Call ID .. !

Hi there,

One of the ways to do this is through sd_event or the best will be with WEB API.
Both solutions are executed in background.

You will find informations about sd_event on the "DATA Exchange Administrator Guide" available on the installation CD.

Hope this helps,
Rgds,
Michel
Robert S. Falko
Acclaimed Contributor.

Re: How to Update Call Status based on another Call ID .. !

Thiwanka,

You might consider the use of subcontract service calls, which allow a relation between two service calls. This should allow you to use DB rules to update the related call.

-Josh
Thiwanka
Super Contributor.

Re: How to Update Call Status based on another Call ID .. !

Dear Josiah,

Can u pls elaborate on this, since I am new to SD 4.5.

I have used DB Rules for other activities.

Pls help !

Thanks,

Thiwanka.
IT is Great !
FXCISD
Super Contributor.

Re: How to Update Call Status based on another Call ID .. !

Did you try working with workorders? You can automatically create workorders and attach it to the servicecall and then serialize them.
Then assign the first workorder to workshop and the second one to the Field.