Service Desk Practitioners Forum
cancel

How to Auto Format Views (To deadline)?

Highlighted
Caroline Kraaij
Respected Contributor.

How to Auto Format Views (To deadline)?

Hi,

How can I in SD4.5 SP22 use Auto Format to present Service calls as follows.

To deadline is less than 1 hours: bold and orange
Over deadline: bold and red
Other calls: no special format

I tried it in several ways, but I cannot get it working. One of the ways in which I tried it is in the attached file.

Can anybody please help out? Any hint is more than welcome!

Thanks very much in advance.

Kind regards,
Caroline
1 REPLY
Meine de Vries
Super Contributor.

Re: How to Auto Format Views (To deadline)?

The rules in the attachment look fine to me. I have tried it and it works just fine.

You do not need the 3rd rule, and rule #2 could be just "To Deadline is less than 1:00".

Be aware that the rules are checked in the order specified, that's why they can moved up/down. As soon as a condition is found that matches the formatting is applied and subsequent formatting rules are ignored.

Meine