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How do I distribute views to a group of service techs

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Robert G Merile
Occasional Advisor

How do I distribute views to a group of service techs

I need to distrubute views to a group of service tech in HPOV with out blanking out the current views premade in the tools.
3 REPLIES
George M. Meneg
Honored Contributor

Re: How do I distribute views to a group of service techs

Hello Robert,

This is one use of the Roles. Create a role, assign the desired views to this Role and then relate technician accounts with this Role.

The custom views will not be overwriten and all the technicians related to this role will have the views you created available.
menes fhtagn
Robert G Merile
Occasional Advisor

Re: How do I distribute views to a group of service techs

Well that is one way of doing it any others? For me to do anything in the roles enviroment I would have to do alot of meetings :-D please save me from loosing time in meetings.
George M. Meneg
Honored Contributor

Re: How do I distribute views to a group of service techs

Well, the other way around is to create a views.dat in a virgin environment. Then send the views.dat to the people you need. I don't think that is possible to merge the existing with the new views so they have to recreate their custom views.

OTOH if you need un update to the view what would you do? Start over again?

Service Desk roles are designed especially for situations like these and are the best way.

Start preparing meetings :)
menes fhtagn
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