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How disable people, who go to vacation

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jaakK
Acclaimed Contributor

How disable people, who go to vacation

Hi, i have problem with WO-s and SR-s.
When some users go to vacation, then how i can disable (make inactive) these users. (point is, when user is away, then i wanna disable this way, like other users cannot assign any WO-s and SR-s to this people, who is vacation).
But when i make this from Admin console=)Application account and setting status=DISABLE for this person, then users CAN also assign WO-s and SR-s to this user, but this person actually doesnt work with these SR-s and WO-s.
7 REPLIES
George M. Meneg
Honored Contributor

Re: How disable people, who go to vacation

Hello,

By disabling application account what you do is not permitting user to login. To make inactive the persons linked to these accounts you should block them.

To block them just open a person record and check the "Blocked" boolean.
menes fhtagn
jaakK
Acclaimed Contributor

Re: How disable people, who go to vacation

But i already blocked this user, but i can still assign to this person WO-s and SR-s.
But i wanna disable this "feature" , assign to person who is inactive.

George M. Meneg
Honored Contributor

Re: How disable people, who go to vacation

Did you block the "Person" or the "Account"? To disable assignment you must block "Person"
menes fhtagn
Mark O'Loughlin
Honored Contributor

Re: How disable people, who go to vacation

HI,

you would also need to block the persons person record so that calls cannot be assigned to that person.
jaakK
Acclaimed Contributor

Re: How disable people, who go to vacation

Thanks, before i disable account, but when i blocked person then i get solution for me.
Thanks for answering.
raam.mk
Super Collector

Re: How disable people, who go to vacation

Hi jaakK plese assign points for respodents and close the thread thank you..
jaakK
Acclaimed Contributor

Re: How disable people, who go to vacation

Now i can disable persons.
//Add this to "OnDomLoad" event