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How can i using the tray icon

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HWANY
Collector

How can i using the tray icon

hi..

i wanna flashing tray icon.
but i don't know how to configure it.
reply ... plz..

servicedesk 4.5 and sp17

thanks.
6 REPLIES
Ramaprasad N
Esteemed Contributor

Re: How can i using the tray icon

You can configure through the OVSD client.

Logon to client.

Got to Tools --> Options --> Advanced

Check the option you need (flashing tray icon, when items are assigned to me)

Click ok and you are done!!

-Ram
HWANY
Collector

Re: How can i using the tray icon

thanks reply..

i know that...and already check the check box. but not work.

and i am checked follow
select per_allowinassignment from itsm_persons where per_searchcode='userid'

result value is 1

what's problem?
Ruth Porter
Honored Contributor

Re: How can i using the tray icon

Hi there,

I have found that the falshing tray icon does not work consistently and I do not know why this happens. Can you use a different way to alert - eg sound?

Regards

Ruth
http://www.teamultra.net
Bc'tje
Collector

Re: How can i using the tray icon

Hello

My Flashing Tray Icon doesn't work anymore.

In my test environment it works, but in the production environment it doesn't work anymore.

Any ideas?

thx
I didn't do it
Mike Bush
Honored Contributor

Re: How can i using the tray icon

Flashing Tray mechanism needs a port open in firewalls - 40999 by default, this so that the Client can listen and be kicked by the App Server. (so unlike 30999 port where client initiates connection, here the server does so).
Mark O'Loughlin
Honored Contributor

Re: How can i using the tray icon

Hi,

do you have a local firewall on the system preventing it from working or some policy in place affecting it. I saw an issue before with a McAfee product causing issues. It needed to be configured to allow the flasing icons to work.
//Add this to "OnDomLoad" event