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How can I associate CI and Persons in a DataExchange?

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César Castillo
Regular Collector

How can I associate CI and Persons in a DataExchange?

Hi, I have SD 4.5 on Windows environment.
I want to relate each PC with its user, to do this I have to make a relation between CI and persons but I have a problem doing the import mapping:
Errors and Warnings during HP OpenView Service Desk Import, version 1.2
com/hp/ifc/wf/AppEntitySet while processing attribute PERSON


The Import mapping is configurated as follow:

Name: PC-User
Type: Configuration Item
Template: Template-basic

Fields Associated:

Field: Search Code
External Property: Machine (field in xml file)
Key

Field: Users;User
External Property: PERSON (field in xml file)
Item Reference: Search Code

My Question is ¿Which field from person I have to use to make this relation?

Thanks a lot
3 REPLIES
George M. Meneg
Honored Contributor
Solution

Re: How can I associate CI and Persons in a DataExchange?

Hello Cesar,

You can't import CI users this way. Your import mapping should include

Configuration Item
Person
CI User

In case that Configuration Item & Person exist already, you only need CI User.

Have a look at the attached image
menes fhtagn
César Castillo
Regular Collector

Re: How can I associate CI and Persons in a DataExchange?

Great !!
This was the solution.

It's working ! Thanks a lot
Arumugaperumal
Regular Collector

Re: How can I associate CI and Persons in a DataExchange?

Sorry for asking in the same thread....i am not able to open the attachment..

George/Castillo...please send me the same
//Add this to "OnDomLoad" event