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How automatic incidents got created in OVSD

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suresh1
Occasional Contributor

How automatic incidents got created in OVSD

Hi,

I would like to know how automatic incidents will be created in OVSD. Who is responsible for creating them. Is OVO responsible or JET is responsible? or both are responsible for creating..??

Please clarify me.

Regards.
Suresh
7 REPLIES
The Pike
Honored Contributor

Re: How automatic incidents got created in OVSD

Suresh,

In a standard OVO-SD integration, OVO passes data to the sd_event application, which creates the Incident in Service Desk.

There are a couple of integration guides in the Product Manuals section in the HP Software Support website.

This one is for OMW-SD:
http://support.openview.hp.com/selfsolve/document/KM444319/binary/sd45_IntegAdmin.pdf

I could not find the one for OMU.
suresh1
Occasional Contributor

Re: How automatic incidents got created in OVSD

Hi Pike,

I forgot my User name and password.

So, i am not able to login.

Could you please send me the attachment to my mail id dsuresh2312@ho.com

Please

Regards,
Suresh
The Pike
Honored Contributor

Re: How automatic incidents got created in OVSD

Sent.
suresh1
Occasional Contributor

Re: How automatic incidents got created in OVSD

Hi Pike,

I am extremely sorry. I have given wrong email id..

my email id is dsuresh2312@gmail.com

Please send that document to this email id..

Thanks in advance.

Regards,
Suresh
The Pike
Honored Contributor

Re: How automatic incidents got created in OVSD

Sent to correct e-mail address.
The Pike
Honored Contributor

Re: How automatic incidents got created in OVSD

Points for the explanation as well as sending the document would be nice...
suresh1
Occasional Contributor

Re: How automatic incidents got created in OVSD

I have already given you points. At that time itself. Now i am not able to see any options to give points.
//Add this to "OnDomLoad" event