Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

How SD will send Escalation mails in BCC

Highlighted
fayazyatoo
Occasional Contributor

How SD will send Escalation mails in BCC

Hi Dear Friends,
Our SD 5.1 is sending all escalations mail fine as configured, my requirement is I want to receive mails in BCC mainly the escalation going to high management. Is it possible if yes please share it with me.
I will be thankful to you.

Regds
Fayaz

1 REPLY
The Pike
Honored Contributor

Re: How SD will send Escalation mails in BCC

I don't recall about SD5.10 but in SD4.5 the BCC field is implemented for the E-mail Service Call entity but not included for usage in DB Rules.

You may want to use external scripting as part of the DB Rule action (if DB Rules is indeed what you use to send notifications).

Don't forget to assign points for the answer.
//Add this to "OnDomLoad" event