Service Desk Practitioners Forum

History line templates

David Edelman
Valued Contributor.

History line templates

(SD 4.5)
It appears that you can create multiple templates for each of the History Line items, but you are not able to select which template to use once in the History Line entry window (only the default template is used).

Has anyone found a way around this?

Alternatively, has anyone figured out a way to do any validation or business logic on data entered into a History Line?