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History Line Assignment Status

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jconsola20
Outstanding Contributor.

History Line Assignment Status

Does anyone know why when a registered service call is opened for the 1st time it creates the entry below in the history with whoever opens it as the create by person?

Subject: Assignment Status from "New" to "Accept".

Is there a way I can stop this from happening?
3 REPLIES
Jonathon Druce
Acclaimed Contributor.

Re: History Line Assignment Status

Stop which bit?

The History line entry or the automatic change in assignment status?
George M. Meneg
Acclaimed Contributor.
Solution

Re: History Line Assignment Status

Hello,

Go to Administrator Console/Security/Audit Rules/Service Call and uncheck Assignment, Assignment Status.
menes fhtagn
jconsola20
Outstanding Contributor.

Re: History Line Assignment Status

That did it. Thanks George.