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History Error.Unable to log service call.

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Intelenet
New Member.

History Error.Unable to log service call.

Please help we are unable to tranfer service call it is giveing ***For history line service call the following fields are required: information.*** Following error.

Please suggest
1 REPLY
Err_1
Acclaimed Contributor.

Re: History Error.Unable to log service call.

Hi,

Go to the Admin Console> Security> Prevention> Required Fields> open "History Line Service Call" to edit.

Here in the Fields menu, select information, and set it to "Never Required".

Then, check your logic why you had that field as required.

Normally when you do is to force users to enter the information in the history lines, but depending on the amount of fields that you are auditing it could cause extra work and stress to users.

Regards,
Randall Barrantes
SW Support Delivery Manager