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HTTP server used for UI/DB-rules returned with error: 401 Unauthorized

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Eric Bivens
Valued Contributor.

HTTP server used for UI/DB-rules returned with error: 401 Unauthorized

I am using HP Service Desk 4.5 and created a UI rule to update a field on a support request form using external data received from an .asp page.

Just to make things simple at first, I hard-coded the output to "0".

When the rule attempts to update the field on my support request form, I receive the following error

"HTTP server used for UI/DB-rules returned with error: 401 Unauthorized"

Any ideas or clarification needed on this?
Thanks,
Eric
1 REPLY
Eric Bivens
Valued Contributor.

Re: HTTP server used for UI/DB-rules returned with error: 401 Unauthorized

Fixed IIS config.