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HTML format mail in service desk

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Naveen kesari_1
Honored Contributor.

HTML format mail in service desk

Hi Friends,

Actually My boss want to daily report of service desk, which is automattic genrated by servicedesk 4.5 with sp19 in html file or excel sheet with all the View , is it possible.

Please let me know

Thanks,
Naveen Kumar
Be Positive
3 REPLIES
Alexander Kriku
Honored Contributor.

Re: HTML format mail in service desk

hi

you can try to create such report in excel:
data -> import -> create query.
then follow the steps of the wizard:
- create new datasource that will connect to your SD database
- select tables that will be used in your report (or enter a sql in Microsoft Query)
- set datasource properties: "refresh on open " and "save password"


Alexander Kriku
Honored Contributor.

Re: HTML format mail in service desk


and also report systems such as crystal reports are able to schedule report generation (xls, pdf, html) and mailing
The Pike
Acclaimed Contributor.

Re: HTML format mail in service desk

Service Desk cannot automatically generate an Excel report and send via e-mail.

Try Alexander Krikun's suggestions.