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HPSD4.5 SP23 - Unlock Service Level Field in Servicecall

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Enrico Wesener
New Member.

HPSD4.5 SP23 - Unlock Service Level Field in Servicecall

Hi @ all,

is there any possibility (legal or any other way) to unlock or change the service level field by rule in servicecall?

background: We don't have the SLM and want to use a CI field as SLA and copy his service level value to servicecall value to set correct deadline.

In incidents this is possible.


Any idea?

Thanks in advance!
Enrico