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HPSD upgraded to SP23

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Nyan_1
Collector

HPSD upgraded to SP23

Hi All,

I upgraded HPSD 4.5 to SP23 and the attachments cannot be found in the calls. Also the "on" function when choosing the date doesn't work.

Does anyone have a solution for this

Thanks

Nyan
4 REPLIES
Err_1
Honored Contributor
Solution

Re: HPSD upgraded to SP23

Hi Nyan,

From what SP did you upgrade?

After SP16 the attachments structure changed, look into the service pack 23 installation bits for the folder doc\ITSM007474, there you can find the documentation and tool to migrate the attachments to new structure.

Regards;
Randall Barrantes
SW Support Delivery Manager
Nyan_1
Collector

Re: HPSD upgraded to SP23

Hi,

It was from SP 9 to SP 23. are there fixes for the "on" function as well?
Err_1
Honored Contributor

Re: HPSD upgraded to SP23

Nyan,

Maybe you can give more details about how the "on" function does not work.

If you mean when using the Advance Find, I know that in SP15 new filters operators were added:
"Older than x days ago"
and
"Newer than x days ago"

I am not saying that this made the "ON" operator to change, but maybe you can provide more details :-)

http://support.openview.hp.com/selfsolve/document/FID/DOCUMENTUM_ITSM007552

Regards;
Randall Barrantes
SW Support Delivery Manager
Nyan_1
Collector

Re: HPSD upgraded to SP23

it's when u trying to filter by date like you want to see all calls that was create "on" the certain date. I have to you "in between" function like "01/01/09 00:00" to "01/01/2009 23:59" in stead of "on" "01/01/2009"
//Add this to "OnDomLoad" event