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HPSD Modules

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Craig R Taylor
Honored Contributor.

HPSD Modules

Hello all,

I was just wondering if there was a document that shows all the different modules available for HP Service Desk. I know out of the box the Service Level Management module, for instance, isn't included. We were looking for a comprehensive list of all modules that are available.

Thanks

Craig
You can observe a lot just by watching. - YOGI BERRA
3 REPLIES
Vasily Kamenev
Acclaimed Contributor.

Re: HPSD Modules

HI
For SLA need buy the license for "Service mangment", after you add the license then modules automaticaly turn on in SD.

Vasily
Ondra Ernyei
Honored Contributor.
Solution

Re: HPSD Modules

Hello Craig,

have a look to the section "Modular" on the following link:
http://openview.hp.com/products/sdesk/index.html

I hope it helps,

Ondra
Craig R Taylor
Honored Contributor.

Re: HPSD Modules

Thanks Ondra. Thats what I thought but I wanted to confirm. Our application manager was asked about a "defect" module which I had never heard of. I just wanted to make sure I was covering my bases before I said there was no such module.
You can observe a lot just by watching. - YOGI BERRA