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HPSD Database access

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parul_1
Contributor.

HPSD Database access

We are Using HPSD for client support, I want to use HPSD's incident and problem tickets as known error and prepare a known error database. I am a user in HPSD(Application User). Can I anyhow retrive the HPSD data from the HPSD database through any other application.
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The Pike
Acclaimed Contributor.

Re: HPSD Database access

There are several ways to retrieve SD data.
A raw ODBC connection, Data Exchange, Views for Reporting, web-api, ConnectIT.
parul_1
Contributor.

Re: HPSD Database access

Thanks a lot for responding.. I donot have direct access to the database. I am an application user and I cannot access database and even not aware of database structure.

Please do reply..
parul_1
Contributor.

Re: HPSD Database access

From where I can get the HPSD APIs? And how to use those APIs? After creating an interface using APIs can I connect using the appication User's login ID and Password?
The Pike
Acclaimed Contributor.
Solution

Re: HPSD Database access

Check out the SD API Programmer's Guide for answers to your questions and more.

http://support.openview.hp.com/selfsolve/document/KM4362/binary/sd45_web_api_pg_pdf

Do not forget to assign points for the guidance.

The Pike