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HPSD Client 4.5 Problem - Save cand Close button

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Nikita Mironov_
Trusted Contributor.

HPSD Client 4.5 Problem - Save cand Close button

Dear colleagues,
The orgiginal thread is here

http://forums.itrc.hp.com/service/forums/questionanswer.do?threadId=960977

but I was advised to post it to the correct forum.

The problem is:
We migrated to XP and found out a bug in HSPD. We are using hp OpenView service desk 4.5 (v4.5.0588.0706 (SP7)) + MS Java 1.1.4. Sometimes when user tries to save data in SR pressing "Save and Close" button data is saved, but SR window remains opened and can not be closed by pressing any buttons on this window. It can only be closed if we open another SR and press "Save and Close" there - then both windows will be closed.

I DISABLED forms and views caching - on some computers it helped, on others the issue still remains. Any ideas?
4 REPLIES
Nikita Mironov_
Trusted Contributor.

Re: HPSD Client 4.5 Problem - Save cand Close button

Here is some info about the OVSD Client an component version sin use:
Modules: Help Desk, Change, Service, Concurrent users
8.0.818
i-net OPTA 2000 1.05(4.17)
Chart FX 98: 4.0.21.0
Janus GridEX: 2.0.0.2235
Microsoft ADO DB: 2.81.1117.0
Project Suite: 1.7.1.0
Sheridan ActiveToolBars Plus: 2.0.3.6
Operating System: Windows NT 5.1 Service Pack 2
OS Architecture: x86
Client/Server: Client
Java Vendor: Microsoft Corp.
Java Version: 1.1.4
Ramaprasad N
Outstanding Contributor.

Re: HPSD Client 4.5 Problem - Save cand Close button

Please check whether you have all the software pre-requisites. I think OVSD client requires Windows XP proffessional with Service pack 2 and JDK 1.3.1. You can find the supported platforms list at,
http://openview.hp.com/ecare/getsupportdoc?docid=OV-EN007678

Please go through this and make sure you have met the pre-requisites.

-Ram
Nikita Mironov_
Trusted Contributor.

Re: HPSD Client 4.5 Problem - Save cand Close button

Unfortunately I do not have access to the link posted above - the system asks for some magic numbers (System handle or SAID) and I have no idea where to get them.

Can you advise me with the link to JDK 1.3.1 so I could download it and test?
Nikita Mironov_
Trusted Contributor.

Re: HPSD Client 4.5 Problem - Save cand Close button

OK, it looks that disabling the caching eliminated the issue.