but I was advised to post it to the correct forum.
The problem is: We migrated to XP and found out a bug in HSPD. We are using hp OpenView service desk 4.5 (v4.5.0588.0706 (SP7)) + MS Java 1.1.4. Sometimes when user tries to save data in SR pressing "Save and Close" button data is saved, but SR window remains opened and can not be closed by pressing any buttons on this window. It can only be closed if we open another SR and press "Save and Close" there - then both windows will be closed.
I DISABLED forms and views caching - on some computers it helped, on others the issue still remains. Any ideas?
Re: HPSD Client 4.5 Problem - Save cand Close button
Here is some info about the OVSD Client an component version sin use: Modules: Help Desk, Change, Service, Concurrent users 8.0.818 i-net OPTA 2000 1.05(4.17) Chart FX 98: 18.104.22.168 Janus GridEX: 22.214.171.1245 Microsoft ADO DB: 2.81.1117.0 Project Suite: 126.96.36.199 Sheridan ActiveToolBars Plus: 188.8.131.52 Operating System: Windows NT 5.1 Service Pack 2 OS Architecture: x86 Client/Server: Client Java Vendor: Microsoft Corp. Java Version: 1.1.4