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HPSD 5.0 server installation issue

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Madanagopal
Super Collector

HPSD 5.0 server installation issue

Hi,

While installing the HPOVSD5.0 i'm getting this error.

Failure installing : package HPOvCdmSv 2.00.318 (HP OpenView Core Data Model Server) .

I also hav found the error in the log file as follows

May 16, 2006 10:39:53 PM;4;10;com.hp.ov.obs;INFO;Could not find the configuration file C:\Program Files\HP OpenView\data\conf\OvObsServer.conf

May 16, 2006 10:39:53 PM;5;10;com.hp.ov.obs.da;INFO;No default connection configuration is set

May 16, 2006 3:29:44 AM;5;10;com.hp.ov.obs.da;INFO;No default connection configuration is set

May 16, 2006 3:29:44 AM;6;10;com.hp.ov.obs;SEVERE;No database account configuration available. Unable to connect to database.

May 16, 2006 3:29:44 AM;7;10;com.hp.ov.obs;SEVERE;Error

java.lang.IllegalStateException: No database account configuration available. Unable to connect to database.

at com.hp.ov.obs.config.DataImporter.checkDatabaseConnection(DataImporter.java:89)

at com.hp.ov.obs.config.DataImporter.(DataImporter.java:76)

at com.hp.ov.obs.config.Main.importTask(Main.java:367)

at com.hp.ov.obs.config.Main.executeTask(Main.java:856)

at com.hp.ov.obs.config.Main.main(Main.java:1461)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

at java.lang.reflect.Method.invoke(Unknown Source)

at com.hp.ov.obs.startup.Launcher.invokeNormal(Launcher.java:304)

at com.hp.ov.obs.startup.Launcher.invoke(Launcher.java:280)

at com.hp.ov.obs.startup.Launcher.main(Launcher.java:183)

at com.hp.ov.obs.startup.Launcher.main(Launcher.java:68)


Can any help me in getting this issue resolved.

Regards,
Karthic
7 REPLIES
dschul
Regular Collector

Re: HPSD 5.0 server installation issue

Can't exactly remember what the exact error message was when you forgott the setting, but maybe it helps.

Have you done this?

If you are installing the Service Desk Management Server on a Windows
2000 Advanced Server or a Windows 2003 Advanced Server, you must
disable the Use Temporary Folders checkbox in the Terminal Services

To access this screen, select
Startâ Settingsâ Control Panelâ Administrative Toolsâ Terminal Services.

Use of the Temporary Folder for Windows
Advanced Server = No
Mike Bush
Honored Contributor

Re: HPSD 5.0 server installation issue

It's reached a point where it needs a database. What did you do about creating one? Oracle or SQL Server? Can you connect as a "super user"?
Madanagopal
Super Collector

Re: HPSD 5.0 server installation issue

Hi,
It says that the file ovobssserver.conf is not present.
I'm installing it through Remote Desktop.

Is it there any problem with this

Regards,
Karthic
dschul
Regular Collector

Re: HPSD 5.0 server installation issue

have you done what I just mentioned? Check page 75/76 of the install guide...
Madanagopal
Super Collector

Re: HPSD 5.0 server installation issue

Yes i have disabled it, but still i'm getting that error.

after disabling it does it require to restart the connection.
dschul
Regular Collector

Re: HPSD 5.0 server installation issue

Normally you need to logoff again to apply the setting, but maybe you face a different problem :-(
Madanagopal
Super Collector

Re: HPSD 5.0 server installation issue

The problem is i forgot to do the terminal service settings
//Add this to "OnDomLoad" event