Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

HPSD 5.0 integration with Netcool omnibus and Assetcentre

Highlighted
Asrith
Occasional Contributor

HPSD 5.0 integration with Netcool omnibus and Assetcentre

Hi,
I am trying to integrate the HP Service desk 5.0 with netcool omnibus(Network management system) and Assetcentre database. In the case of an event where omnibus detects a server/device as dead, a ticket needs to be triggerred in HPOV Service Desk. I believe the omnibus aggregation server triggers the ticket to Service Desk application server. If you can give pointers for the means by which I can acheive this functionality, the communication protocol used as well as ports used, it will be of help for me.
3 REPLIES
Pradeep_30
Occasional Visitor

Re: HPSD 5.0 integration with Netcool omnibus and Assetcentre

Hi,

You can try with sd_event.exe. there is sd_event.ini file which you need to configure for integration.

HTH, gud luck
Asrith
Occasional Contributor

Re: HPSD 5.0 integration with Netcool omnibus and Assetcentre

Pradeep,
Thanks for your reply. Could you pleasze elaborate as I am new to HPSD.

Any info is appreciated.

Regards,
Srikanth
Pradeep_30
Occasional Visitor

Re: HPSD 5.0 integration with Netcool omnibus and Assetcentre

Hi Asrith,

Sorry for the late reply as i was out for some work.

Hope that your problem is solved.

If not then here's the details:

Whenever you install OVOW integration pack one folder gets copied. This folder has all files required for OVOW to integrate with SD. What we are supposed to do is copy this full folder. Customize sd_event.ini file with the SD server name, user credentials,etc. Then call this sd_event.exe command from the Netcool actions and you can get it integrated.

The command format you can get through the OvSD.vbs

HTH
//Add this to "OnDomLoad" event