Service Desk Practitioners Forum
cancel

HPSD 4.5 sp7 - ID after creation option

SOLVED
Go to solution
Highlighted
Akies
Outstanding Contributor.

HPSD 4.5 sp7 - ID after creation option

Hi,

I am using HPSD sp7...Whenever I try to open a new window for creating a CI but without saving it, closes the window, the ID gets wasted for that...Canhis problem be resolved by selecting "ID after creation option"? if so then is this option available in sp7??

Please help me asap.

Regards,
Akhil
4 REPLIES
Mark O'Loughlin
Acclaimed Contributor.
Solution

Re: HPSD 4.5 sp7 - ID after creation option

Hi,

the option is in in the Admin Console - System - General settings there is an option for ID after creation
Akies
Outstanding Contributor.

Re: HPSD 4.5 sp7 - ID after creation option

Thnks Mark !! Actually I knew`the location but wanted to know whether the same option is available in sp7 or not..actually right now, I am not able to use my system..

Thanks again

Regards,
Akhil
Mark O'Loughlin
Acclaimed Contributor.

Re: HPSD 4.5 sp7 - ID after creation option

Hi Akhil,

from memory it has been available from a standard install without any service packs.
Akies
Outstanding Contributor.

Re: HPSD 4.5 sp7 - ID after creation option

Thanks Mark !!