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HPSD 4.5 change approved but not sitting in correct queue?

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nkhan
Trusted Contributor.

HPSD 4.5 change approved but not sitting in correct queue?

When 3 approvers have voted, voting is complete, save and close and the ui rule set-up changes the status to 'approved', but call doesn't move into the correct Queue. Until you re-open and save and close again. You have to go in and save it asks you if you want to save changes, then it goes off to the correct queue? it appears as though the system isn't refreshing as it should ?
4 REPLIES
Mark O'Loughlin
Acclaimed Contributor.

Re: HPSD 4.5 change approved but not sitting in correct queue?

Hi,

can you post the UI rule please. is it set to fire "On Save"?
nkhan
Trusted Contributor.

Re: HPSD 4.5 change approved but not sitting in correct queue?

After existing item has been opened
where Approval;Approval Status equals Voting complete
Update Status when Voting completed (Update Data) Status set to Approved

where abouts would the on save rule go?
Mark O'Loughlin
Acclaimed Contributor.
Solution

Re: HPSD 4.5 change approved but not sitting in correct queue?

Hi,

change "After existing item has been opened" to "Before the item is saved" to fire the rule when saving the Change Request.

"Before the item is saved" is a UI rule condition.
nkhan
Trusted Contributor.

Re: HPSD 4.5 change approved but not sitting in correct queue?

Sep 7, 2007 09:33:21 GMT 10 pts

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Hi,

change "After existing item has been opened" to "Before the item is saved" to fire the rule when saving the Change Request.

"Before the item is saved" is a UI rule condition.