The community will be in read-only from Tuesday 11:59pm (PST) to Wednesday 7:30am (PST)
The community will be in read-only from Tuesday 11:59pm (PST) to Wednesday 7:30am (PST)
Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

HPSD 4.5 SP18 - Functions in rules

Highlighted
Patricia_21
Regular Collector

HPSD 4.5 SP18 - Functions in rules

Hi,

We want update a field "Worlog" with the concatenation of this field and the informations of the field "new info".

For example :

When service call is modified
where New info (*) is anything
Update data
Worklog set to
We click on Function
We choose Concatenate
and after, how to choose Worklog in "Value"?
How to choose New info in "With"?

If we click on Attribute, choose a field, and click on OK, we have Worklog set to "the field in Attribute".

Thanks for your help

regards

Patricia
2 REPLIES
Mark O'Loughlin
Honored Contributor

Re: HPSD 4.5 SP18 - Functions in rules

Hi,

there are some postings on this. Have a look here to get going. Basically you will need to set a number of concatenations for thsi to work. I find knowing how many concatenations you need is the trick.

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1047709
Patricia_21
Regular Collector

Re: HPSD 4.5 SP18 - Functions in rules

Hi,

Thanks. I didn't click on right icon for values.

Best regards
//Add this to "OnDomLoad" event