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HPOVSD 5.x VS ServiceCenter

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veeratee
Super Collector

HPOVSD 5.x VS ServiceCenter

Hi,

Current I'm using HPOVSD 4.5 and would like to migrate either to HPOVSD 5.x or ServiceCenter or stay with HPOVSD 4.5 with the latest ServicePack..?

Is anybody could advise and recommendation..?

Regards,
Veeratee.
2 REPLIES
Tim Schmitt_4
Frequent Visitor

Re: HPOVSD 5.x VS ServiceCenter

Both Service Desk 4.5 and 5.0 are only supported for a limited time (until end of 2009, I think) and it's my understanding that no significant features will be added to either package.

In my opinion, it's not worth moving to Service Desk 5.x given that you'll need to jump to Service Center within the near future.

If you want to upgrade to something, I would stay on 4.5 (and use whatever service pack you want, such as S20 which adds a few significant features)and look at Service Center 7, or maybe even 6.2.
Mark O'Loughlin
Honored Contributor

Re: HPOVSD 5.x VS ServiceCenter

Hi,

as above, stay put and upgrade to the latest SP's for 4.5.

OVSD 5.x is at SP 17 level with very little worth upgrading to at this point (based on the pain factor and that no addirional featues will be developed)

Service Center as it is today wil be replaced shortly with a new product so same applies there.
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