Service Desk Practitioners Forum

HPOV Service Desk Predecessor/Successor

Daniel Eather
New Member.

HPOV Service Desk Predecessor/Successor


This is what I'm hoping to accomplish.

When a CR is raised and 2 (for eg.) work orders are raised, the first being set to predecessor and the second can only be completed once the predecessor is completed....

Is there a way to have both WO's set "To Be Approved" as normal, once the CR is approved, the predecessor becomes DISPATCHED, while the other becomes a different status like WAITING ? We cannot find where this is set? Any help would be very much appreciated.

Daniel E.