Dear friends, can i configure active directory with SD5.0 to accept Service pages user with password. And when ever a new service call is raised the ID number gets doubled like 10,12,14 all even Ids are appearing.
Re: HPOV SD 5.0 Active Directory/Service ID doubling
Hi, Active directory integration is supported only for java GUI, it wont work with service pages. Though I have never tried, I think even 2nd requirement is also not possible. Service desk takes IDs only in sequentially format. So can't skip one ID each time a service call is created.