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HPOV SD 5.0 Active Directory/Service ID doubling

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raam.mk
Respected Contributor.

HPOV SD 5.0 Active Directory/Service ID doubling

Dear friends,
can i configure active directory with SD5.0 to accept Service pages user with password.
And when ever a new service call is raised the ID number gets doubled like 10,12,14 all even Ids are appearing.

Thanx and Regards
New bie for HPOV SD 5.0
Raam.MK
1 REPLY
Bhuvnesh
Honored Contributor.

Re: HPOV SD 5.0 Active Directory/Service ID doubling

Hi,
Active directory integration is supported only for java GUI, it wont work with service pages.
Though I have never tried, I think even 2nd requirement is also not possible. Service desk takes IDs only in sequentially format. So can't skip one ID each time a service call is created.