Hi, I am using HP Open view service desk 4.5 which installed with SP23. When iam trying to open service calls i am getting error "java.lang.NullPointerException". Same error is getting for all users which we are created recently. All other user's account is working fine. I checked in different PCs with old user names and new user names. Old user name is working well in all those PCs. Therefore i think there is nothing to do with JAVA. I tried to clear java cache also. These newly created user's service calls can open thru old user's account. Due to this issue we are unable to close the service calls. Can anybody help me out to solve this issue?
On client side: clear cache, delete profile files (*.dat, etc). It doesn`t solve the PROBLEM, but this client will work some time. After time error message can appear again. I have just included this method to manual :( If somebody knows how to fix cause of the problem - it will be wonderful!