Service Desk Practitioners Forum

HP openview error

New Member.

HP openview error

I get java.lang.RuntimeException:InvalidResourceHeader

when i try to open HPopenview. Any ideas on how to fix this? Ive tried uninstall and re-install of this program and java but no luck.
Jay Mistry
Outstanding Contributor.

Re: HP openview error


try to clear the cache and then try to login again.

The cache is under:-
user profile->application data-->hp openview->service desk->

delete the cache folder and retry.

hope this helps

New Member.

Re: HP openview error

I do not have a cache folder and have never had one before. Instead oc cache I have "client"
and the stems off into bin, lib, log, migration, repo , images, help, data_exchange
no DAT files mostly BATCH and ZIP
I work off of a laptop and desktop and verified everything matches atleast in te file folders for the program and nothing is off. Un-install and re-install didnt work
not only for openview but I also did it for Microsoft VM and java and still getting the error
Acclaimed Contributor.

Re: HP openview error


tha cache is not under Program Files, that is the installation path.

The cache most be under:
C:\Documents and Settings\\Application Data\Hewlett-Packard\OpenView\Service Desk

Here is where the dat files mentioned by Jay above reside.

Randall Barrantes
SW Support Delivery Manager