HP openview Service desk upgrade to SP6 and problem with old attachments in service calls
Lately I had upgraded SD SP3 to SP6 and now I can't open attachments in old service calls. I get an error message: "Error accessing file on FTP server". However, when I create a new service call and attach new attachment, after a while I can open it. Also, in attachment settings I checked if my ftp server configured and works properly and I got "Connection successful" popup message as I clicked on "Test connection". So what could be the problem? How to solve it?