Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

HP Servicedesk client on Windows XP 64 Bit

Highlighted
Jens Nygaard
Super Collector

HP Servicedesk client on Windows XP 64 Bit

i got an error when trying to install the client on XP64 bit system, Im using SD 4.5 SP18

Error:
Unable to start the application--the Java virtuel machine cannot be loaded.
Class not registered

3 REPLIES
Mark O'Loughlin
Honored Contributor

Re: HP Servicedesk client on Windows XP 64 Bit

Hi Jens,

Have a look at the following. Could be a java issue


http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1112357
Jay Mistry
Frequent Visitor

Re: HP Servicedesk client on Windows XP 64 Bit

Mark, Jens

Correct me if im wrong but I thought Service Desk was only supported on 32 bit.

the supported platforms are listed on:-
http://openview.hp.com/ecare/getsupportdoc?docid=OV-EN007678

I cant see Windows XP 64 bit listed on the above link.

Jay
Radovan Skolnik
Honored Contributor

Re: HP Servicedesk client on Windows XP 64 Bit

Sure it was supported only on 32bits - there was no 64bit Windows at the time they created it. However this seems to be a problem of MS JVM installation. If you manage to install it properly (which I doubt) on Windows 64bit you should be able to run it fine. Wait till Q1 2008 when pure Java version of client for SD 4.5 shoudl be out. That should run on anything that supports Java and that includes Windows 64bit versions.
//Add this to "OnDomLoad" event