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HP ServiceDesk licensing & outsourcing

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New Member.

HP ServiceDesk licensing & outsourcing

Our company gains outsourced IT services from a service company. In order to see the volume of the provided services we would like this outsourcing company to register Service Calls in HP OV SD ServiceDesk. Thusly, we have to grant them licenses in HP OV SD for the period we have a contract concluded with them. From the other hand we are worried about HP license breach. It is possible this or not?
Mike Bush
Acclaimed Contributor.

Re: HP ServiceDesk licensing & outsourcing

There should be no problem. You hold license for a number of NAMED or CONCURRENT users of your system - you can install CLIENT software anywhere and use up to your limit of licences. Many companies have 3rd parties connected to their system - this should be no different.