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HP Service Desk Client Not Opening

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Deepika_1
Occasional Contributor

HP Service Desk Client Not Opening

Hi!
I have installed HP OPenview Service Desk Client 4.5 on my machine.The application server has been installed on another machine.I executed the SDSK_00037.EXE patch(service pack 8) which is the same as the one aplied to the server.But the client is still not opening.Gives an 'Upgrade Software' error.

Thanks,
Deepika
2 REPLIES

Re: HP Service Desk Client Not Opening

Deepika,

Check in the server and client logs to confirm version level conflicts between client and server.

You will also need to run the database configuration wizard and upgrade the database.

cheers,
Darren
Deepika_1
Occasional Contributor

Re: HP Service Desk Client Not Opening

There was a hardware problem
//Add this to "OnDomLoad" event