Hello All, I to am looking for information on HPoV SD v5.0. The manuals are not enough for my needs. The first install took 3 days. We found out 3 things: 1.) The location of the installer package *cannot* contain spaces. 2.) You cannot install using Remote Desktop - use VNC. 3.) AD domain accounts for the install did not work - use a local account. 4.) Changing the default location to install --> to - Changing the drive letter is OK, but not the path. #4 could be from the installer not uninstalling completely.
I hope this reply is OK. I just wanted to share the informaiton that I have found out so far and I am no means an expert. ...probably should start a new thread. jw
Dawn to Dusk, Seed to Bale, Saturday night in Hollandale"
If you go to HP Software Solutions University you will only find one course currently relevant to SD 5.0:
Below is the data for "HP OpenView Service Desk 5.0 Delta Training":
Code: OVSD-5090-I-070306 Duration: 3 days Type: Instructor Led Course Description: This training class is designed to teach students the differences between Service Desk 5.0 and its predecessor Service Desk 4.5.
Audience: - HP OpenView Pre-Sales Technical Consultants - HP OpenView Channel Partners
Additional prerequisite requirements HP: OpenView Service Desk 4.5 working knowledge
Course objectives After completing the course, the student will: â ¢ Understand the technical and functional differences between Service Desk 4.5 and Service Desk 5.0. â ¢ Be able to install and use the various Service Desk 5.0 components â ¢ Understand how new Service Desk 5.0 functionalities can and should be used â ¢ Have a basic troubleshooting understanding with regard to installation and new features and functionalities