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HP Service Desk 4.5 (SP 25): Historyline issues

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Rosano Fraser
Respected Contributor.

HP Service Desk 4.5 (SP 25): Historyline issues

Hi Specialists,

 

Since 2 days we have a problem that historylines (from auditing) are not always added in a Call, Change, Config record or Workorder. The strange thing is that it's not always the case. Sometimes there are calls with historylines. I can't find anything in the logfiles. Does anyone has ideas of how to solve this?

 

Thanks!

Rosano

1 REPLY
The Pike
Acclaimed Contributor.

Re: HP Service Desk 4.5 (SP 25): Historyline issues

Strange.  If nothing in the log files, you might want to enable querylog for the application server and see just what the heck happens with entries in the history line tables and also trace this on the database.

 

Don't forget to give kudos if you find this helpful.

 

The Pike