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HP SD 5.0 to HP Service Manager update

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Jigna Bhatt
Contributor.

HP SD 5.0 to HP Service Manager update

Hi All,

We have come across requirement where we need to migrate the existing HP SD 5.0 set up to HP Service Manager latest version. The migration should include the migration of existing set of customization as well as data in HP SM.

Could any body suggest, if there is any migration toolkit or procedure available to address the requirement?

Appreciate the response on the same and many thanks in advance!!!

3 REPLIES
Err_1
Acclaimed Contributor.

Re: HP SD 5.0 to HP Service Manager update

You need to get in touch with HP Professional Services, they have the tools are handle such migration.

Regards;
Randall Barrantes
SW Support Delivery Manager
Zachmayer
New Member.

Re: HP SD 5.0 to HP Service Manager update

Is there any documentation available, which main fields are going to be moved from HP SD to HP SM, that means which field in HP SM represents a specific fiedl in HP SD.
Err_1
Acclaimed Contributor.

Re: HP SD 5.0 to HP Service Manager update

Hi,

there are a lots of threads answering this in the forum, although you should know that the move form SD to SM is not a regular upgrade, is more like a migration, where your data is passed from your SD DB to your SM DB.

Regards;
Randall Barrantes
SW Support Delivery Manager