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HP SD 4.5 Work Order Flow

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Rutha
Super Contributor.

HP SD 4.5 Work Order Flow

Hi Everyone,

I have HP SD 4.5 in my setup and I am new to this tool.

Is there any way to control Work Order flow.

I am getting whole bunch of tickets and I am assigning to other team members.

Some times my team members assign that WO back to me without any notification.

I want to control this.
I am looking for something that they should not reassign WO to me.


Is it possible?

Thanks & Regards

Rutha

2 REPLIES
The Pike
Acclaimed Contributor.

Re: HP SD 4.5 Work Order Flow

Set assignment to workgroup and assignment to person as read-only fields for those team members.
Wessie
Regular Contributor.

Re: HP SD 4.5 Work Order Flow

similar to the solution of "The Pike", you can create a rule that on "re-assignment" the information field becomes mandatory.

Gerton