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HP SD 4.5 SP27 - Collapsed Views as default

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Stingl
Respected Contributor.

HP SD 4.5 SP27 - Collapsed Views as default

Hey Volks,

quick question. Is it possible to open a view an all workgroups are collapsed as default ?

In Our Company we are using groups, we have a view which groups the calls by workgroup. If you open the view every group is expanded.Is it possible to change it. No Idea what i mean ? See attachment.
1 REPLY
Stingl
Respected Contributor.

Re: HP SD 4.5 SP27 - Collapsed Views as default

Found it ;) Admin Console > Views > Group Settings left corner is a drop down field ;)

Same Question for the Classification Tree. Found a lokal Setting, but after deleting the cache its removed. (Open Classificaion > double click filter settings und misc... set remove "show all "


See Attachmend