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HP Openview Service Desk 4.5 option?

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Thiyagu_2
Super Collector

HP Openview Service Desk 4.5 option?

Hi Guys,

We are using HP Openview Service Desk 4.5 ver, Change management module. I would like to know an option is available or not, to see the number of CIs added in Configuration item(s) tab, in an Work order.

When we add more no. of CIs, to confirm the count, we are supposed to could manually, instead if we have any other text box, to show the count, would be better.

Awaiting reply.

Thanks and Regards,
Thiyagu
2 REPLIES
Vasily Kamenev
Honored Contributor

Re: HP Openview Service Desk 4.5 option?

Hi
You can do it by web-api scripting, but to run this script in rules no conditions for CIs, so this sript possible run after each wo's modification, not good but will working.
The second solution - use sql triggers, more better for performance.

Vaily
Thiyagu_2
Super Collector

Re: HP Openview Service Desk 4.5 option?

Hi Vasily,

Thanks a lot for the immediate response.

Is the option is not available by default in openview service desk 4.5?

I am not aware of using scripts. If you can give any script, I would try running that.

Thanks again.
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