We are using HP Openview Service Desk 4.5 ver, Change management module. I would like to know an option is available or not, to see the number of CIs added in Configuration item(s) tab, in an Work order.
When we add more no. of CIs, to confirm the count, we are supposed to could manually, instead if we have any other text box, to show the count, would be better.
Hi You can do it by web-api scripting, but to run this script in rules no conditions for CIs, so this sript possible run after each wo's modification, not good but will working. The second solution - use sql triggers, more better for performance.