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HP Openview SD 4.5 SP24 Flashing Tray Icon

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Serena Mancini
New Member.

HP Openview SD 4.5 SP24 Flashing Tray Icon

I am using HP Openview SD 4.5 SP24. I have tried to set up a Flashing Tray Icon in the Tools/Options menu-Advanced tab, but it does not work for items sent to me or to the group that I am assigned to. Other users in my group receive it, and we are all using the same version of the software. I do receive e-mail notification for items sent to me and to the group that I am assigned to. Any ideas as to how to make this work would be greatly appreciated. Thank you.
5 REPLIES
David Borojevic
Outstanding Contributor.
Solution

Re: HP Openview SD 4.5 SP24 Flashing Tray Icon

Make sure that the Person record has the account field matching the OVSD account. If your getting the other stuff it is possible that this is already OK, unless they are done via business rules.

Otherwise - I have no idea.
Serena Mancini
New Member.

Re: HP Openview SD 4.5 SP24 Flashing Tray Icon

Thank you. Although I haven't resolved the issue as of yet, it gave me something to go on. I will keep you posted.
George M. Meneg
Acclaimed Contributor.

Re: HP Openview SD 4.5 SP24 Flashing Tray Icon

Hello,

Make also sure that OVSD server can initiate connection to port defined in Tools/Options/Advanced on the "Network panel"
menes fhtagn
CA1501973
Honored Contributor.

Re: HP Openview SD 4.5 SP24 Flashing Tray Icon

Hi,

I am facing the same issue. I am attaching herewith screen shot of "advanced" tab in Tools--Options.

But still no flashing tray is coming.

Please suggest.

Regards,
Crystenia

CA1501973
Honored Contributor.

Re: HP Openview SD 4.5 SP24 Flashing Tray Icon

Hi,

Request for reply on this.

Regards,
Crystenia