I am using HP Openview SD 4.5 SP24. I have tried to set up a Flashing Tray Icon in the Tools/Options menu-Advanced tab, but it does not work for items sent to me or to the group that I am assigned to. Other users in my group receive it, and we are all using the same version of the software. I do receive e-mail notification for items sent to me and to the group that I am assigned to. Any ideas as to how to make this work would be greatly appreciated. Thank you.