HP Openview 5.1 SP6 and Windows 7 - FTP attachment issues
We are starting to upgrade to Windows 7 and we are starting to get issues when trying to open attachments previously saved to Service Calls and Change records - but only on certain PCs.
HP Openview opens OK
Open a change or service call
Double click on an attachment
Openview hangs for about 20 seconds
A Java error is then returned as:
com.hp.ov.obs.impl.util.DeveloperException: Accept timed out at com.hp.ov.obs.impl.attachments.ftp.FTP$AttachedItemFTP.getCopy(FTP.java:439) at com.hp.ov.obs.impl.idk.rep.AttachedItem.getLocalFile(AttachedItem.java:277) at com.hp.ov.ui.ext.core.field.AppAttachmentField.getFileName(Unknown Source) at com.hp.ov.ui.ext.core.field.AppAttachmentField.openAttachment(Unknown Source) at com.hp.ov.ui.ext.core.field.AppAttachmentField.mouseClicked(Unknown Source) at java.awt.AWTEventMulticaster.mouseClicked(Unknown Source) at java.awt.Component.processMouseEvent(Unknown Source) at javax.swing.JComponent.processMouseEvent(Unknown Source) at java.awt.Component.processEvent(Unknown Source) at java.awt.Container.processEvent(Unknown Source) at java.awt.Component.dispatchEventImpl(Unknown Source) at java.awt.Container.dispatchEventImpl(Unknown Source) at java.awt.Component.dispatchEvent(Unknown Source) at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source) at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source) at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source) at java.awt.Container.dispatchEventImpl(Unknown Source) at java.awt.Window.dispatchEventImpl(Unknown Source) at java.awt.Component.dispatchEvent(Unknown Source) at java.awt.EventQueue.dispatchEvent(Unknown Source) at java.awt.EventDispatchThread.pumpOneEventForHierarchy(Unknown Source) at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source) at java.awt.EventDispatchThread.pumpEvents(Unknown Source) at java.awt.EventDispatchThread.pumpEvents(Unknown Source) at java.awt.EventDispatchThread.run(Unknown Source)
User can use another PC and access attachements OK.
HP Openview completely uninstalled and reinstalled in Win7.
Have noticed that no HKLM\Software\Hewlett-Pac kard\HP Openview registry entries can be seen using REGEDIT but on XP machines, reg entries exist.
Have also installed as Administrator and "Run as" administrator for the HP Console app. Still no joy.
Also gave "Everyone" full permissions to C:\program files (x86)\HP Openview - still no joy.
Would be grateful if someone knows the answer to this, many thanks.
I have searched the forum for HP 5.1 plus Windows 7 but cannot see anything (only 4.5 Service Desk)
I've attached the release notes from patch 17 (latest) for your convenience.
Since there are other users who can use the client and open attachments without problems, I guess that SD 5.10.190 works on Windows 7 too. You may run into other problems fixed in patches 7 - 17, though.
HPE Software Support
If you find that this or any post resolves your issue, please mark it as an accepted solution. Kudos are welcome.
Re: HP Openview 5.1 SP6 and Windows 7 - FTP attachment issues
Thank you very much!
Changing our servername from WWLOPENVIEW in the attachment settings host name to its IP address worked a treat!
We must have some kind of internal DNS issue on part of our subnets which we will check, but by doing this our Win 7 users can now open attachments! It maybe because our Win7 users are on a different subnet to our XP users.
Will look into the update to SP17 shortly once I have found the downloads area for it :) - my challenge for today :)
Thanks again for the reply and fix. I will push the relevant solved button.