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HP OpenView Servicedesk

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Jeri Machino
Occasional Contributor

HP OpenView Servicedesk

Is there a way to keep my view from collasping when it does a refresh?
3 REPLIES
Mark O'Loughlin
Honored Contributor
Solution

Re: HP OpenView Servicedesk

hi Jeri,

is it a system view or one that you created locally.

If a local view goto view, current view, define view, modify choose "group by" and at the bottom set is to All Expanded" and ok.

If it is a system view you may have access to change it as above. If not an admin will have to change it. DO you have admin rights. If so go to admin console-presentation-views-item (Incident, Support Request etc.) double click the view and modify choose "group by" and at the bottom set is to All Expanded" and ok.
Jeri Machino
Occasional Contributor

Re: HP OpenView Servicedesk

This worked great! Thanks for the prompt reply!! Jeri
Mark O'Loughlin
Honored Contributor

Re: HP OpenView Servicedesk

Hi Jeri,

glad that sorted it. All points are appreciated
//Add this to "OnDomLoad" event