Service Desk Practitioners Forum
cancel

HP OpenView Servicedesk

SOLVED
Go to solution
Highlighted
Jeri Machino
Valued Contributor.

HP OpenView Servicedesk

Is there a way to keep my view from collasping when it does a refresh?
3 REPLIES
Mark O'Loughlin
Acclaimed Contributor.
Solution

Re: HP OpenView Servicedesk

hi Jeri,

is it a system view or one that you created locally.

If a local view goto view, current view, define view, modify choose "group by" and at the bottom set is to All Expanded" and ok.

If it is a system view you may have access to change it as above. If not an admin will have to change it. DO you have admin rights. If so go to admin console-presentation-views-item (Incident, Support Request etc.) double click the view and modify choose "group by" and at the bottom set is to All Expanded" and ok.
Jeri Machino
Valued Contributor.

Re: HP OpenView Servicedesk

This worked great! Thanks for the prompt reply!! Jeri
Mark O'Loughlin
Acclaimed Contributor.

Re: HP OpenView Servicedesk

Hi Jeri,

glad that sorted it. All points are appreciated