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HP OpenView Service Desk Import from SQL Server

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urza_urza
Regular Collector

HP OpenView Service Desk Import from SQL Server

While importing data from SQL, it says;
"Could not find the install folder. Start the program from the product folder."
Has anyone encountered such a problem ?
Many thanks for all replies.
2 REPLIES
Mike Bush
Honored Contributor
Solution

Re: HP OpenView Service Desk Import from SQL Server

Yes - a partial USER_SETTINGS.XML has been saved in your root directory C:\. Delete this or better, copy a good one from your profile to replace it.
urza_urza
Regular Collector

Re: HP OpenView Service Desk Import from SQL Server

That was the perfect answer, thanks a lot.
//Add this to "OnDomLoad" event