I am currently HP OV SD 4.5 SP15 and would like to upgrade the service pack to ??? Which is the best at this time. I heard that SP 21 runs slower than SP 20 but SP 21 has the DST patch built in. Please advise. I am not going to upgrade to HP SD 5.x and will be waiting for Service Manager 7.
I upgraded a customer to SP22 (from SP7) 2 weeks ago and on the whole it's OK. Some issues: - you can't set or clear custom fields in DB or UI rules if they aren't active for the Category...eg if a Service Call field is inactive for Category of "Request for Service" then rules won't be able to alter it and will give an error. This creates problems when (eg) you want to clear fields on change of Category. ALso when, say a CI is Disposed, we usually clear a number of fields - now they give errors if inactive. Don't know what SP introduced this
- you can't set or clear ANY custom fields in Service or SLA record by rule. (Logged this with HP). It seems to think they are inactive.
- If search in F2 for records on a certain date, it actually returns records from the day before. IF you search "on or after" that date with time of 00, it's fine.