Hi Rolf - thanks for this link. I've also replied listing as my 3 top issues: - Lack of QA on Service Packs - Poor Quality of V5, lots of bugs and loss V4.5 functionality (we have over 40 cases logged or ready to log with V5 now!) - V5 SLM is ridulously complex for many users.
Thanks to everybody who participates. I will make sure everything is picked up. If you are going to the HP Software Forum in Miami Beach later this year, participating in the User Input Sessions will give you yet an opportunity to influence which issues the OpenView Forum will select as the top ones for ServiceDesk.