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Give your input to the users' group!

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Rolf Frydenberg
Honored Contributor

Give your input to the users' group!

The OpenView Forum users' group is conducting a brief survey regarding ServiceDesk issues and opportunities. Go to http://www.zoomerang.com/survey.zgi?p=WEB225C2D9G4RN
to provide your views.

Rolf F., OVFI Advocacy Chair.
8 REPLIES
Ruth Porter
Honored Contributor
Solution

Re: Give your input to the users' group!

Hi Rolf,

I have done the survey and FYI I have stressed the lack of reliability and database handling in version 5 as my issues.

Regards

Ruth
http://www.teamultra.net
Rolf Frydenberg
Honored Contributor

Re: Give your input to the users' group!

Hi Ruth,

Thanks for your input.

Best regards
Rolf F.
Ken Briscoe
Honored Contributor

Re: Give your input to the users' group!

Hi Rolf - thanks for this link. I've also replied listing as my 3 top issues:
- Lack of QA on Service Packs
- Poor Quality of V5, lots of bugs and loss V4.5 functionality (we have over 40 cases logged or ready to log with V5 now!)
- V5 SLM is ridulously complex for many users.

Good luck! Ken.
My email is kenilian@bigpond.com.au
Rolf Frydenberg
Honored Contributor

Re: Give your input to the users' group!

Hi Ken,

thanks for your input. I'm looking forward to summarising the data we gather, and seeing to what extent people have the same issues, or very different ones.

The next steps in this process will all take place at or through the http://www.ovforum.org site, so that is the place to be for further OpenView advocacy followup.

Regards, Rolf F.
George M. Meneg
Honored Contributor

Re: Give your input to the users' group!

Hello Rolf,

I also have replied to the survey:

1) ECW is not reliable
2) Update All could be greatly enchaced
3) Poor logging on Data Exchange
menes fhtagn
Mark O'Loughlin
Honored Contributor

Re: Give your input to the users' group!

Hi Rolf,

submitted feedback. Hope it gets picked up!!!
Rolf Frydenberg
Honored Contributor

Re: Give your input to the users' group!

Thanks to everybody who participates. I will make sure everything is picked up. If you are going to the HP Software Forum in Miami Beach later this year, participating in the User Input Sessions will give you yet an opportunity to influence which issues the OpenView Forum will select as the top ones for ServiceDesk.

Rolf F.

Rolf Frydenberg
Honored Contributor

Re: Give your input to the users' group!

Thanks for all repsonses to the survey.

As things progress, the Advocacy Committee will post updated information on http://www.ovforum.org
//Add this to "OnDomLoad" event