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Forward attachment from ServiceDesk to Email

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Hemul
Super Contributor.

Forward attachment from ServiceDesk to Email

Hello All .
I have a Service Desk 4.5 Sp19 and i want to forward service calls with attachments to email address, how can i do this ?
4 REPLIES
uhyo
Honored Contributor.
Solution

Re: Forward attachment from ServiceDesk to Email

Hi hemulll.

Did you try DBrule?

I heard Since sp17, "Send E-mail Message" action in DBrule can send E-mail with attacment.
(I'm sorry but I've never tried it. because my system is now SP16.)
Hemul
Super Contributor.

Re: Forward attachment from ServiceDesk to Email

I'm not think so , all that i have in DB Rule that column "Attachment Exists" and it mode is False ot True that's all.

George M. Meneg
Acclaimed Contributor.

Re: Forward attachment from ServiceDesk to Email

Hello,

You can send the attachments as long as they have a classification. Open your db rules, and on the panel that you specify Recepients, Subject and main body there is a checkbox named "Send-out Attachment Classifications". This will send every attachment on the service call of the given classification.

If you want to do this on the UI, just use SP19's new functionality, the "Email Service Call". If you create a new "Email service call" you can instert any attachment of the service call to the mail that will be sent.
menes fhtagn
Hemul
Super Contributor.

Re: Forward attachment from ServiceDesk to Email

Thanks for reply , i will try it.