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Form Customization

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SandeshP
Valued Contributor.

Form Customization

I want to customize my form in service desk 5.0.
As i used all the fields in custom option .
there are fields with text size of 255.Shall i convert this fields in text size 40 ? If yes,it will help me if you send your reply.
Thanks A lot b4
6 REPLIES
Vasily Kamenev
Acclaimed Contributor.

Re: Form Customization

Hi
If y like use 40 , select this field from Custom and set name the same as for 255, 255 rename to other, modefy the form, copy data from 255 to 40.

Vasily
Michel SILVA SO
Outstanding Contributor.

Re: Form Customization

SandeshP
Valued Contributor.

Re: Form Customization

Hi,Thanks for your kind reply.
As no fields is availble in custome as text size 40. Also i want to use text size 60 for one fiel.
It will help me if you tell me how to convert this.
I have very low fields remaining for text size 255, & no fileds for text size 40.
Is there any possibility to make a new field (Custome) using database. I am using SQL 2000 with SP3. I am using SD 5.0
Thanks a Lot B4
Michel SILVA SO
Outstanding Contributor.

Re: Form Customization

Hi there,
In Service Desk you can only use the fields that are provided. You can not convert existing fields to string 255 to 40 neither create new ones string 60.

You can only use:
String 40
String 255
String 4000
String 64k.

Nothing else available. And in your case you can only use fields that already exist.

Rgds,
Michel

PS: Screen-shot is from HPOV SD 4.5 but it behaves the same on HPOV SD 5.0. ;o)
Ganu_1
Super Contributor.

Re: Form Customization

Hi Sandesh,

You dont have option of adding new custom field in SD 5.0.

So you have to leave with whatever fields available. Also you can't covert from 255 to 40 characters..

Hope, this clears your doubt.

Ganesh..
SandeshP
Valued Contributor.

Re: Form Customization

There are no chances to alter the text size with 40 & 255. So request HP,they should look after this so that no one like me can suffer.
Yet my problem is pending.But there is no solution.
I also log a call in HP,but they also don't have any solution.