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Force Change Request closer when all Work Orders completed

Rory Emmans
Outstanding Contributor.

Force Change Request closer when all Work Orders completed

Is there a way to force a user that closes the last related Work Order on a Change Request to close the Change Request?
1 REPLY
George M. Meneg
Acclaimed Contributor.

Re: Force Change Request closer when all Work Orders completed

Hello Rory,

If you using templates for creation of workorders, it's very simple.

Create a custom boolean and have this boolean to be "true" on the template of the last work order in the chain.

Then use a db rule that when workorder is closed and the custom boolean is true also to close related change. You have to take care to update all change fields that are required when status is closed for the related change.

If you don't use templates but add work orders manually on the change it's more complex but also feasible. Just have a look at http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=806269
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