I want to use a filter in a Quick Find View so users don't see certain items (certain Services in this case) when they use the Quick Find option. I have made a Table view in the Administrator Console under Presentation/Search/Services and used a filter in a Quick Find View. However when I use the Quick Find option in for example a service call the filter is not applied, and consequently all the users can see the items I had filtered. Does anyone know a solution to this problem. I use HPSD vs. 4.5 sp11
You can use the folders to filter what the person sees for Services but if you filter this way, the roles will also need to be setup appropriately.
The quick find functionality always removes the filter from the view. There is not a setting I am aware of that you can change that behavior in. I think that the reason they do this is because the person who is using the quick find may not know if the view they are using has a filter.